Legal
Terms of Service
Effective July 23, 2026. These Terms govern your use of the NeloEx platform and form a binding agreement with NeloEx Technologies Pte. Ltd..
1. Platform services
NeloEx provides advertising campaign management, mobile application monetization, ad delivery, reporting, support, and related technology services. Features may be added, changed, limited, or discontinued as the platform develops.
2. Account eligibility and security
You must provide accurate information, keep credentials confidential, and promptly notify us of unauthorized access. Business, identity, application, payment, and tax information may be reviewed before services are enabled. You are responsible for activity performed through your account.
3. Advertiser obligations
Advertisers must own or have permission to promote each destination and creative. Ads must be accurate, lawful, safe, and consistent with NeloEx policies and the laws of every targeted market. Prohibited content includes fraud, malware, deceptive claims, exploitation, illegal goods or services, and sexual content involving minors. NeloEx may review, pause, reject, or remove campaigns and assets.
4. Advertising credits and billing
Paid advertising credits are prepaid amounts usable only for NeloEx advertising services. They are not a bank account, payment account, transferable currency, or investment product. Promotional credits have no cash value. Spend is calculated from valid delivery events under the applicable pricing model. Unused paid credits may be refundable when an account is closed, subject to reconciliation, chargebacks, liabilities, payment processing costs, and applicable law.
5. Publisher obligations
Publishers must control each submitted app, provide accurate store and developer information, maintain required app-ads.txt records, integrate NeloEx technology as documented, obtain legally required user consent, and avoid invalid traffic. Publishers may not generate artificial impressions or clicks, obscure disclosures, alter ad assets, or place ads in misleading or unsafe environments.
6. Publisher earnings and payouts
Estimated earnings remain subject to traffic validation, adjustments, taxes, withholding, minimum payout requirements, and payment review. NeloEx may withhold or reverse amounts associated with invalid traffic, policy violations, fraud, chargebacks, or measurement errors. The publisher is responsible for correct beneficiary and tax information.
7. Reviews, enforcement, and appeals
NeloEx may use automated systems and trained personnel to identify policy or security risks. Automated decisions may be escalated for human review. Depending on severity, we may request changes, restrict delivery, reject assets, suspend an account, preserve evidence, or cooperate with lawful requests. Where an appeal is available, the account holder must provide complete and truthful supporting information.
8. Data and privacy
Our collection and use of personal data is described in the Privacy Policy. Each customer remains responsible for its own privacy notices, consent mechanisms, legal basis, and compliance obligations.
9. Intellectual property
NeloEx and its platform technology, documentation, interfaces, branding, and related materials are owned by us or our licensors. Customers retain ownership of their content and grant NeloEx a limited worldwide license to host, process, review, reproduce, and deliver that content solely to operate, secure, and improve the services.
10. Confidentiality
Non-public commercial, technical, security, pricing, and customer information must be protected using reasonable care and used only for the agreed services. This duty does not apply to information that is public without breach, independently developed, lawfully received, or required to be disclosed by law.
11. Service availability and disclaimers
The services are provided on an “as available” basis. We do not guarantee uninterrupted availability, fill rate, campaign results, revenue, conversion outcomes, or compatibility with every device. To the extent permitted by law, implied warranties are disclaimed.
12. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, including lost profit, revenue, goodwill, or data. NeloEx’s aggregate liability relating to the services will not exceed the fees paid or payable to NeloEx for the affected services during the three months preceding the event giving rise to the claim.
13. Termination
Either party may stop using the services. NeloEx may restrict or terminate access for material breach, security risk, fraud, unlawful conduct, non-payment, or repeated policy violations. Provisions concerning accrued payments, intellectual property, confidentiality, liability, disputes, and records survive termination.
14. Governing law and changes
Unless a separate written agreement states otherwise, these Terms are governed by the laws of Singapore and disputes are subject to the courts of Singapore. We may update these Terms to reflect legal, security, or service changes. Material updates will be communicated through the platform or registered email where appropriate.
Contact
Questions about these Terms can be sent to support@neloex.com or through our contact form.